Dispute Resolution

Dispute Resolution

We take disputes seriously and work to resolve them fairly for all parties.

When to File a Dispute

• Card received doesn't match the description
• Card arrived damaged
• Card never arrived (after reasonable shipping time)
• Seller hasn't shipped within 5 business days

Resolution Process

1. File a Dispute: Open a dispute from your transaction page with evidence (photos, tracking info)
2. Seller Response: The seller has 48 hours to respond
3. Mediation: Our team reviews evidence from both parties
4. Decision: A resolution is issued within 5 business days

Possible Outcomes

• Full refund to buyer
• Partial refund
• Funds released to seller
• Return & refund (buyer ships card back)